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by Mashreq in Banking & Financial Services

The CX User Testing and Designer Manager within the Client Experience and Conduct Group at Mashreq Bank is responsible for ensuring that all customer journey designs are fully customer-centric and informed by user feedback and behavioral insights. The role focuses on improving the bank’s retail and treasury client experiences through rigorous user testing, journey design, and continuous process improvement. The incumbent is expected to conduct and present user experience research to optimize end-to-end customer journeys, ensuring they align with Consumer Protection Regulations and integrate compliance into digital interfaces, communications, and product designs. The role involves fostering a culture of innovation and customer centricity, ensuring all digital experiences remain contemporary and responsive to client needs. Key duties include detecting and tracking digital defects through voice-of-customer analysis, analyzing client data to identify experience gaps, and proposing actionable solutions. The manager oversees all CX projects under the Retail Banking Group’s Client Experience and Conduct Group (RBG CXCG), ensuring timely, within-scope, and within-budget delivery. Responsibilities also include defining project scope, coordinating with stakeholders, developing project plans, and managing vendor relationships. The position requires collaboration across teams and divisions to enhance service standards, drive measurable improvements in Customer Satisfaction and Net Promoter Score, and ensure consistent delivery of high-quality, digitized experiences. The ideal candidate will demonstrate strong analytical capability, an in-depth understanding of retail banking products and systems, and exceptional stakeholder management skills.

by Private Network in Banking & Financial Services

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by EY in Business Consulting

The Manager - Business Consulting (Supply Chain & Operations, LPM) role at EY in Riyadh involves leading client engagement teams across diverse industries, driving large-scale procurement and supply chain transformations, and contributing to business development on strategic and global priority accounts. The position sits within the Supply Chain & Operations team, which focuses on enhancing clients’ procurement and operational effectiveness through transformation programs covering spend management, category management, cost optimization, strategic sourcing, procurement operating model design, procurement digitalisation, procurement operations, and ESG initiatives. The Manager is responsible for leading large transformational engagements, establishing relationships with senior clients at the C-suite level, overseeing multiple projects and teams, and delivering high-quality deliverables that drive measurable business improvement. The role requires managing complex client programs, leading global or regional bids and proposals, and presenting executive-level insights to enact organizational change. The successful candidate will coach and mentor consultants, manage performance reviews, and contribute to recruitment and retention initiatives. The position demands strong consulting experience in procurement transformation, digital operating models, and supply chain performance enhancement, with at least five years of experience in a top-tier consultancy. Candidates should possess excellent communication, analytical, and leadership skills, as well as entrepreneurial capability to identify and cross-sell opportunities. Arabic language proficiency is an advantage, and willingness to travel across the region is expected. EY provides a collaborative environment with access to global expertise, coaching from leading professionals, and opportunities for skill growth and career advancement.

by Standard Chartered UAE in Banking & Financial Services

The Head of Fund Services Operations, Middle East & North Africa (MENA) at Standard Chartered Bank is responsible for leading the delivery and oversight of fund and fiduciary services operations across the region. The role ensures operational excellence, risk control, and compliance with both regulatory and group standards while fostering a high-performing, values-driven culture. Based in Dubai, this position oversees the execution of fund services, fiduciary, and custody operations, ensuring alignment with the bank’s strategic objectives and service excellence goals. The incumbent defines and manages client groupings, oversees service level agreements (SLAs), monitors third-party agent performance, and ensures country and global regulatory requirements are met. Key responsibilities include driving operational efficiency, cost control, and compliance; managing risk remediation and failed audit follow-ups; and maintaining budgetary discipline. The position involves leading regional teams, optimizing people, processes, platforms, and products in line with business strategy, and acting as the primary liaison between local and regional stakeholders. The role also requires the implementation of governance frameworks, operational risk identification, root cause analysis, and control enhancement initiatives. The incumbent engages with senior internal stakeholders including Country Heads, Risk, Finance, Compliance, and Technology, as well as regulators and auditors, to ensure strong alignment between operations and business objectives. The Head of Fund Services Operations must demonstrate deep expertise in fiduciary and fund services operations, custody and clearing, risk management, and governance, alongside strong leadership, analytical, and stakeholder management capabilities. The role demands high ethical standards, adherence to conduct principles, and commitment to the bank’s values of integrity, innovation, and inclusion. Standard Chartered offers competitive compensation, flexible working options, global mobility opportunities, and continuous professional development within an inclusive, purpose-driven environment.

by Private Network in FinTech & Digital Payments

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by EY in Business Consulting

The People Consulting - Senior Consultant / Assistant Manager at EY in Al Khobar, Saudi Arabia, plays a central role in directing, designing, and implementing major change and people transformation programs across the MENA region, primarily focused on large-scale business and HR transformations. The position involves developing and executing people and change management strategies and business cases with measurable outcomes, supporting clients through their HR and workforce transformation agendas, and providing change management support for organizational shifts. This role sits within EY’s People Advisory Services, requiring close collaboration across global service lines to maximize EY’s collective knowledge and experience. The incumbent will manage senior client stakeholders, deliver strategic insights, and ensure high-quality project delivery aligned with EY standards. Core responsibilities include analyzing complex business problems, developing sustainable HR and organizational solutions, leading teams of consultants, managing performance, and ensuring client satisfaction. The role demands subject matter expertise in HR transformation, organization design, talent management, performance management, rewards, and cultural or technology-driven change. Candidates are expected to have strong interpersonal, communication, and influencing skills in both Arabic and English, and a proven ability to deliver large transformation projects. Prior experience in professional services or consulting firms is required, and sector insight into government, energy, or financial services is desirable. EY offers a globally connected, inclusive, and flexible environment where consultants develop future-focused skills through diverse and data-driven engagements.

by PwC in Business Consulting

The Finance Manager (Finance Managed Services) at PwC in Riyadh is responsible for managing day-to-day operations for engagement teams within the Finance Service Tower, delivering Finance Managed Services to clients across the Middle East region. The role entails execution of finance processes, ensuring service-level performance, and fostering continuous improvement and learning within the team. The manager oversees financial transaction processing across end-to-end finance processes including procure to pay, record to report, order to cash, and general ledger functions. They demonstrate a deep understanding of financial reporting processes, risk management, and internal controls, as well as apply financial modeling and analytical skills for holistic financial interpretation. Responsibilities extend to quality reviews and audits to ensure adherence to policies, compliance standards, and client expectations, as well as accountability for SLA/OLA compliance. The role also requires strong understanding of accounting/reporting systems, Profit & Loss, and Balance Sheet management, alongside knowledge of US GAAP, insurance or reinsurance accounting, and accounting for financial instruments. The Finance Manager also contributes to Finance Managed Services strategic plans and programs, manages workload and team performance, implements corrective actions, drives quality improvement initiatives, and mentors engagement teams to achieve excellence. Proficiency in MS Office and the ability to manage KPIs, workflows, and client relationships are essential. Fluency in English and Arabic is required. A Bachelor’s Degree in Accounting, Finance, or related discipline is mandatory, with a Master’s Degree and certifications such as ACA, ACCA, or CIMA preferred.

by Julphar in Pharmaceuticals

The Senior Specialist - SAP MM & EWM Consultant at Julphar is responsible for designing, configuring, and implementing SAP Material Management (MM), Warehouse Management (WM), and Extended Warehouse Management (EWM) solutions within a GMP-regulated pharmaceutical environment. The position plays a critical role in optimizing SAP processes, ensuring compliance with Good Manufacturing Practices (GMP), and streamlining material flow and warehouse operations. The consultant will lead workshops to gather requirements, define functional specifications, and validate SAP configurations through detailed testing. The role involves providing expert guidance to end users, troubleshooting issues, and enhancing system performance. Additionally, it includes coordinating with cross-functional teams across procurement, production, and quality assurance to align system functionalities with business goals. The consultant will also support serialization, aggregation, and Track and Trace solutions to ensure full compliance and traceability of materials. Responsibilities extend to project planning, risk assessment, data migration, and change management activities. The role requires deep technical knowledge of SAP MM and EWM, experience with complex system integrations, and an understanding of GMP/GxP standards. The consultant must be capable of leading full project lifecycles, ensuring timely sign-offs, managing documentation and training materials, and driving process improvements aligned with regulatory standards and best practices in the pharmaceutical sector.

by Johnson & Johnson in Pharmaceuticals

The Market Access Director - Gulf at Johnson & Johnson is responsible for leading the regional market access strategy to secure product reimbursement and ensure timely and optimal market entry across the Gulf countries (UAE, Kuwait, Qatar, Bahrain, and Oman). This senior leadership position plays a pivotal role in developing comprehensive value and pricing strategies that align with both therapeutic area and market needs. The director oversees all market access and health economics activities, including reimbursement submissions, value dossier development, payer negotiations, and the implementation of patient affordability and private health insurance (PHI) programs. Working closely with cross-functional teams—Commercial, Regulatory, Medical Affairs, Government Affairs, and Business Finance—the role ensures alignment of market access initiatives with corporate objectives. The director also represents Johnson & Johnson in government and industry forums, advocating for value-based healthcare policies and reimbursement frameworks. As a member of the Gulf Leadership Team, the role contributes to strategic decision-making, long-range financial planning, and policy shaping to drive patient access and business growth in the region. The ideal candidate brings deep expertise in health economics, strong leadership skills, and extensive experience in emerging markets within multinational pharmaceutical environments.

by ByteDance in Information Technology (IT)

The Head of Legal for Enterprise Business at ByteDance serves as the primary legal advisor to the global enterprise business units (excluding China), overseeing all legal matters across commercial transactions, enterprise product ecosystems, and cross-border operations. The role involves designing and executing strategic legal frameworks aligned with business expansion goals and providing proactive, pragmatic legal guidance that enables innovation while maintaining compliance. The incumbent will collaborate with senior business leaders, product teams, and cross-functional stakeholders to identify legal risks, ensure compliance with regional and international regulations, and translate complex legal issues into actionable business strategies. Key responsibilities include managing enterprise business contracts, leading legal risk assessments, implementing compliance programs, and driving legal readiness for new market initiatives. The Head of Legal will also be responsible for resource allocation within the global legal team, mentoring legal business partners, and ensuring legal advice is integrated seamlessly into business workflows. This role demands deep expertise in product and commercial law, strong leadership capabilities, and fluency in both English and Mandarin to support global stakeholder engagement within ByteDance’s fast-paced and innovative environment.