Business Continuity & Resilience Manager
by The Cigna Group in Healthcare & Medical Services
Eighty percent of this Business Continuity & Resilience Manager role centers on business continuity and resilience work, with the remaining twenty percent supporting operational risk across Cigna's Middle East & Africa region. You serve as the central point of accountability for business continuity management, crisis management, and operational resilience, spanning the UAE, KSA, Bahrain, Oman, Kuwait, Lebanon, and select African markets. A standardised BCM framework gets designed, implemented, and managed across all MEA entities, aligned with ISO 22301, regulatory requirements, and Cigna's global standards. Business Impact Analyses, Business Continuity Plans, Crisis Management Plans, and Disaster Recovery alignment all fall under your maintenance, backed by governance processes that identify, assess, and escalate continuity risks. Testing and exercising run continuously too, through tabletop exercises, simulation drills, and scenario-based walkthroughs, with gaps tracked from testing, incidents, and audits back into revised plans. You partner closely with Technology and Information Security to align BCPs, IT Disaster Recovery plans, and cyber resilience strategies, while ensuring BCM practices meet the requirements of regulators including CBUAE, SAMA, CBB, and CBO. Operational risk support rounds out the role, covering risk registers, risk assessments, and reporting to the COO and CRO alongside the wider risk committees. Cross-functional conversations with Operations, Finance, Compliance, Technology, Legal, Risk, and Clinical teams keep resilience embedded across the region, with regular updates reaching senior leadership and regulatory committees.