Project Manager - Revenue Cycle Management (RCM) System Implementation
by Kings College Hospital London in Information Technology (IT)
The Project Manager - Revenue Cycle Management (RCM) System Implementation is responsible for end-to-end deployment of an RCM system across Kingâs College Hospital Dubai and its satellite locations, delivering full project lifecycle execution from initiation to go-live and hyper care. The role requires mastery of healthcare IT project management in Dubai, including DHA approvals, NABIDH onboarding, regulatory alignment, HL7 v2.5.1 interface development, SDWAN connectivity, insurance payer integrations, and JCI-accredited facility implementation requirements. The mandate spans developing detailed implementation plans (scope, WBS, schedules, governance), establishing project structures and RACI matrices, applying Waterfall, Agile, or Hybrid methodologies using MS Project, Jira, or Smartsheet, managing multi-phase rollouts, overseeing data migration using ETL processes, coordinating testing cycles, and managing cutover planning and go-live execution. The role requires extensive stakeholder and vendor management across DHA, insurance companies, clinical teams, finance, IT, C-suite executives, and RCM system vendors. It includes enforcing DHA data protection, audit logging, NABIDH MDS compliance, interface approvals, and regulatory validation. Responsibilities cover risk mitigation, business continuity planning, fallback procedures, vendor SLA oversight, budget development, CPI monitoring, purchase order and invoicing management, and conducting training programs using change frameworks like ADKAR, Kotter, and Prosci. The role drives war room operations, hyper care support, user adoption analysis, closeout documentation, knowledge transfer, and transition to IT operations, ensuring successful go-live, regulatory compliance, and stakeholder satisfaction.