Senior Officer – Employee Experience
by Mashreq in Banking & Financial Services
Senior Officer – Employee Experience role within the People & Intellectual Capital Group (PICG) at Mashreq Bank UAE, focused on delivering end-to-end employee experience support across onboarding, offboarding, HR administration, government relations, and employee lifecycle processes. The role is responsible for executing onboarding journeys for new hires including engagement planning, coordination with managers and teams, creation of employee IDs, account opening, insurance enrollment, and ensuring seamless integration of new employees into the organization. It also involves managing offboarding processes, ensuring smooth employee exits, cancellation of labour cards and insurance, and maintaining positive employee relationships for potential future engagement. The position handles pension administration for UAE and GCC nationals, including registration, exit documentation, liaison with pension authorities, and maintenance of employee pension records in compliance with regulations. It is responsible for MOHRE-related processes including labour card issuance, renewal, cancellation, system updates in Fusion, document scanning in EDMS, and reconciliation of labour and pension records. The role includes issuing Arabic letters and NOCs, resolving employee queries related to labour, pension, visa, and military service, and ensuring compliance with UAE government regulations. Additionally, it manages military service and Nafis scheme tracking, maintaining updated employee lists and coordinating with authorities regarding entitlements and refunds. The Senior Officer supports service productivity by responding to employee inquiries, resolving HR issues, and collaborating with internal PICG teams to improve employee experience and operational efficiency. The role requires strong knowledge of HR systems and government platforms including Oracle, Fusion, and EDMS, as well as a solid understanding of HR policies and procedures within a regulated banking environment.