Proficient – IT Enterprise Management
by Omantel ICT in Information Technology (IT)
The IT Enterprise Management Proficient at Omantel Muscat is responsible for delivering proficient-level enterprise IT services, ensuring stable, secure, and optimized operations across core platforms. The role encompasses administration, maintenance, and support of enterprise systems including Citrix, Active Directory, Azure, Microsoft Exchange, Office 365, PKI, Forcepoint, and ShareFile. Key activities include troubleshooting complex system, application, and infrastructure issues across on-prem and cloud environments, monitoring and reporting enterprise service performance and utilization, ensuring governance and compliance, executing upgrades, patches, and service requests, and collaborating with security, network, and application teams. The position requires providing expert technical support, acting as an escalation point, managing cloud services with hyperscale providers, maintaining accurate documentation, supporting audits, and actively contributing to knowledge sharing and continuous improvement initiatives within the Enterprise & Infrastructure team.