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by Amazon in E-Commerce

The Senior Program Manager (Continuous Improvement – AMET ACES) is responsible for leading Amazon Customer Excellence Systems (ACES) initiatives across the MEATR operations network with a primary focus on Amazon Rush last-mile delivery stations. The role serves as the subject matter expert for Rush operations, driving continuous improvement, operational excellence, cost optimization, productivity enhancement, network speed initiatives, and Delivery Experience (DEX) projects across UAE operations while supporting broader AMET operations. The position requires conducting detailed time and motion studies on the operational floor, performing extensive operational analysis, identifying optimization opportunities, and developing practical solutions that improve cost efficiency and productivity. The Program Manager owns transportation performance by balancing customer experience, operator experience, operational efficiency, and financial impact while leveraging deep knowledge of Amazon operational processes, including UTR, OTR, and routing technologies. The role requires ownership of end-to-end program strategy, execution, delivery, and communication with senior leadership while managing complex cross-functional initiatives involving Operations, Finance, Technology, DEX, and Business teams. Responsibilities include owning SPD, SPR, and utilization improvement roadmaps; leading cost-per-unit reduction initiatives; improving routing efficiency; managing labour planning assumptions and demand-shaping programmes; conducting data-driven evaluations for pilots and network expansions; building scalable operational mechanisms including Weekly Business Reviews (WBRs) and dashboards; supporting financial planning cycles including OP1, QxG, and 3YF; preparing detailed six-page narratives and business documents; and continuously monitoring operational metrics to identify improvement opportunities. The role requires operating effectively in highly ambiguous environments, designing new programmes with limited information, influencing stakeholders across multiple organisational levels, and applying strong analytical, financial, operational, and technical expertise to improve safety, quality, productivity, delivery associate experience, and customer satisfaction across Amazon's transportation network.

by Al Futtaim in Banking & Financial Services

The Quality Assurance Manager is responsible for designing, implementing, and improving QA and training frameworks across Customer Care operations to ensure service consistency and customer experience excellence across all business lines. The role drives measurable improvements in first contact resolution, customer satisfaction, and adherence to service level agreements through structured quality monitoring, coaching, and capability building. The role establishes and manages a formal QA framework across all customer interaction channels including voice, email, and digital; designs and implements QA scorecards, calibration processes, and audit cycles; monitors team performance through call and email evaluations and provides actionable feedback; identifies recurring issues and drives root cause analysis (RCA) with Operations/Business teams; ensures compliance with SOPs and regulatory requirements; and tracks performance indicators such as number of evaluations per agent/month and improvement in QA scores post-coaching. The role develops and executes a comprehensive training roadmap covering new hire onboarding, product/process training, refresher and upskilling programs; ensures training aligns with the customer journey and SOP requirements; introduces certification programs for CSR readiness and competency; conducts regular coaching sessions to improve customer handling, resolution quality, and system usage; monitors training completion rate and time-to-proficiency for new hires; and improves performance through coaching hours per employee/month and assessment scores. The role tracks and reports KPIs including QA scores, First Contact Resolution (FCR), SLA adherence, and CSAT; uses QA insights to recommend process improvements and operational changes; partners with the Customer Care Manager to close performance gaps; and deploys improvement initiatives to reduce SLA breaches and backlog. The role owns and continuously enhances SOP adherence and standardization across operations, ensures structured processes are followed to reduce inconsistency, errors, and rework, and increases knowledge base usage rate while regularly updating SOPs. Required capabilities include leadership and people management, knowledge of call center QA frameworks and LMS systems, communication and stakeholder management, analytical and coaching skills, and extensive knowledge of Call center QA frameworks and LMS systems. The position requires a Bachelor's degree, preferably in Business or Operations, and 5–7 years of experience in customer care or contact centre management, ideally within financial services in the UAE or GCC. Al-Futtaim Group is a diversified regional business headquartered in Dubai with operating divisions including financial services, automotive, real estate, retail and healthcare.

by Qiddiya Investment Company in Construction & Infrastructure

Qiddiya Investment Company is seeking a Senior Manager - Risk to enhance its risk management framework across innovative projects. The role leads risk management initiatives throughout the project lifecycle and ensures that potential risks are identified, assessed, and effectively mitigated. The Senior Manager establishes and enhances the risk management framework, processes, and methodologies tailored for Qiddiya's diverse projects; guides project teams in identifying, evaluating, and prioritizing risks; ensures comprehensive risk assessments are conducted; creates and maintains risk registers so that all project risks are documented, monitored, and communicated effectively; develops and implements risk response strategies with clear action plans for risk mitigation; leads risk workshops and training sessions for project teams to promote awareness and understanding of risk management practices; monitors compliance with established risk management protocols and recommends adjustments to adapt to evolving project dynamics; collaborates with stakeholders to cultivate a proactive risk management culture; and performs regular reviews and updates of the risk management framework to ensure its relevance and effectiveness. The position requires a Bachelor's degree in Risk Management, Business Administration, Construction Management, or a related field, with a Master's degree preferred, a minimum of 8–10 years of experience in risk management including at least 5 years focusing on large-scale development or construction projects, and preferred professional certifications such as Certified Risk Manager (CRM) or Project Management Institute’s Risk Management Professional (PMI-RMP). The role requires demonstrated expertise in quantitative and qualitative risk assessment methodologies, proficiency in risk management software and project management tools, and strong analytical capabilities for data-driven decisions.

by Private Network in Banking & Financial Services

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by Abu Dhabi Commercial Bank (ADCB) in Banking & Financial Services

The Digital Product Owner works within the Retail Banking Group (RBG) at Abu Dhabi Commercial Bank PJSC (ADCB), which supports retail and micro-business customers in managing their finances through expert advice and a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service and redefining excellence in UAE banking. The role assesses areas of development and innovation for existing and new Digital Channels, including internet, mobile, tablet, SMS, wearable and digital TV, to broaden the overall service offering and enhance Digital Channel services in line with overall business group objectives. The role owns and executes Digital channel onboarding, usage and migration related programmes, ensures service failures are resolved immediately to avoid customer dissonance and threats to the Bank’s reputation, and continuously oversees and analyzes Digital Channel usage and revenue KPIs to ensure overall business objectives are met. The role ensures services meet regulatory requirements such as ISO 9001 certification for internet Banking/mobile Banking and product development, administers retention of such certifications to remain compliant and minimize risk of non-compliance to the Bank, and ensures timely and accurate development of risk and compliance reporting in line with agreed standards to communicate activity/incidence reporting and support departmental decision making. The role manages self and team in line with ADCB people management policies, procedures, processes and practices, organizes and supervises team activities and work to achieve targets and objectives, and delivers the business plan in line with required policies, processes, procedures and systems. It implements approved departmental policies, processes and procedures and ensures employee adherence so work is carried out to the required standard while delivering required service standards to customers and stakeholders. The role manages and motivates the team to contribute to and participate in identifying and implementing change initiatives, programmes and projects in line with Bank standards. It demonstrates Our Promise and applies ADCB Service Standards to deliver required service levels in all internal and external customer interactions. The ideal candidate has at least 6 years of experience delivering projects, with experience in alternate delivery channels within a Bank, a Bachelor’s Degree in relevant specialization, Project Management Prince II or PMI or Agile (or equivalent) Certification, knowledge of web channels and mobile technologies, planning, analytical and time management skills, and written and spoken English. ADCB offers comprehensive benefits including medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance for certain job levels. Flexible and Remote Working Options are available subject to eligibility and job requirements, alongside learning and development opportunities including instructor-led courses, e-Learning, on-the-job training and professional development programs.

by Private Network in Medical Devices & Biotechnology

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by Jebel Ali School in Education (Schools, Universities & Training)

The Secondary Music Teacher is responsible for delivering outstanding Music education within Jebel Ali School, a leading British curriculum school in Dubai rated 'Outstanding' by British Schools Overseas (BSO). The role involves teaching Secondary Music using the National Curriculum for England and Wales and its associated assessment practices while preparing students for GCSE, BTEC, and A Level pathways. The successful candidate will deliver engaging, high-quality Music lessons that promote academic excellence alongside students' emotional and social development. The teacher will contribute to a fully inclusive learning environment, supporting students aged 3–18 within a diverse school community representing more than 70 nationalities. Responsibilities include maintaining high standards of teaching and learning, providing strong pastoral care, identifying and responding appropriately to safeguarding concerns, participating in collaborative professional development, and contributing to the school's vision of ensuring every student can 'belong, believe and become better than they thought they could.' The role requires an appropriate teaching qualification such as B.Ed. or PGCE, comprehensive knowledge of the National Curriculum for England and Wales, proven success teaching Secondary Music, excellent classroom practice, commitment to safeguarding and child protection, and the ability to work collaboratively within a high-performing British curriculum school. Successful applicants will be subject to reference checks, qualification verification, identification verification, police checks, and overseas safeguarding background checks in accordance with Taaleem safeguarding policies.

by Dubai British School Emirates Hills in Education (Schools, Universities & Training)

The KS2 Teacher is responsible for delivering outstanding Key Stage 2 education within Dubai British School Emirates Hills, a British Schools Overseas (BSO) and Dubai Schools Inspection Bureau (DSIB) rated 'Outstanding' international school operated by Taaleem. The role involves delivering the National Curriculum for England to primary students while creating a nurturing, challenging, and inclusive learning environment that supports the school's 'Enjoy, Aspire, Achieve' ethos. The teacher is expected to demonstrate outstanding teaching and learning practices, inspire students through creative, dynamic, and engaging lessons, and contribute to students' academic, personal, and social development. The successful candidate will possess proven experience teaching the National Curriculum for England in the UK or UAE, with international school experience considered advantageous. The role requires supporting the school's broad educational programme, including participation in Extra-Curricular Activities (ECA), while contributing to a collaborative multicultural environment. Candidates must meet KHDA regulations by holding a MOFA-attested Primary Teaching degree and Qualified Teacher Status (QTS) or equivalent. The position requires successful completion of police and safeguarding checks and active participation in safeguarding and child protection responsibilities. Teachers benefit from structured induction programmes, mentoring, coaching, NPQ professional development opportunities, action research initiatives, staff wellbeing programmes, and continuous professional learning. The school offers tax-free remuneration, medical insurance, annual flight allowance, accommodation or housing allowance, corporate discounts, and extensive professional support as part of the Taaleem Group.

by Dubai Schools Al Barsha in Education (Schools, Universities & Training)

The SEN Teacher is responsible for developing and implementing teaching plans that address individual learning needs for students with mild or moderate disabilities while ensuring access to the curriculum through differentiated instruction and personalised educational strategies. The role involves conducting initial assessments, creating and maintaining Individual Educational Plans (IEPs), modifying curriculum content in core subjects such as English and Mathematics, and identifying suitable learning activities and resources that support diverse educational requirements. The teacher collaborates closely with the Head of Special Education Needs (SENCO), School Principal, Senior Leadership Team, Department Heads, Curriculum Coordinators, teachers, Learning Assistants, school counsellors, occupational therapists, psychologists, speech therapists, parents, and other support professionals to maximise student progress. Responsibilities include supporting learners with Autistic Spectrum conditions, Specific Learning Difficulties, Behaviour Difficulties (EBD/ADHD/ADD), hearing impairments, speech and language difficulties, and students requiring assistive technology. The position requires maintaining accurate student records, implementing effective entry assessments, supporting students inside and outside the classroom, promoting emotional, behavioural, social, and academic development, contributing to the overall ethos of the school, ensuring health and safety compliance, creating a safe and stimulating learning environment, participating in staff meetings and professional development, maintaining confidentiality, utilising computer applications where appropriate, and providing personal care and behavioural support for students with intensive physical, emotional, or behavioural needs.

by Raha International School in Education (Schools, Universities & Training)

Raha International School GC, part of Taaleem, is seeking a Secondary Individuals & Societies (I&S) Teacher to deliver high-quality teaching that supports students' academic, personal, social, moral, cultural, and physical development while promoting lifelong learning. The successful candidate will create an inclusive, safe, and respectful learning environment by planning, preparing, and delivering engaging curriculum lessons tailored to individual learning needs, abilities, and learning styles. The role includes utilizing effective teaching strategies, educational technology, assessment methods, and curriculum planning to maximize student achievement while promoting independent learning, critical thinking, and academic excellence. Teachers are expected to assess, record, monitor, and report student progress, provide constructive feedback, maintain high standards of behaviour management, communicate professionally with parents and stakeholders, contribute to curriculum development, and embed UAE heritage and culture throughout learning experiences. The position requires active participation in extracurricular activities, school improvement initiatives, community events, professional development, and collaborative teaching practices. Candidates must uphold Taaleem Professional Teacher Standards by maintaining integrity, professionalism, confidentiality, academic honesty, safeguarding responsibilities, and compliance with school policies while respecting UAE values, culture, and regulations. Applicants should hold a Bachelor's Degree in Education or a relevant subject, possess a recognised teaching qualification or license, and have a minimum of two years of teaching experience in a recognised or international school environment. Experience with DSIB, OFSTED, or similar inspection authorities and knowledge of UAE educational practices are preferred.