Manager, Business
by Ooredoo in Telecommunications & Networking
Manager, Business Continuity Management System (BCMS) role within Ooredoo Kuwait, a major telecommunications organisation operating across 17 countries in the Middle East, North Africa (MENA), and Asia, serving more than 68 million customers and employing a large workforce in Kuwait with the strategic goal of becoming one of the top 20 telecommunications companies globally. The role is responsible for establishing, implementing, maintaining, reviewing, testing, and continuously improving the Business Continuity Management System (BCMS) to ensure organisational resilience, operational stability, and rapid recovery following disruptive incidents including natural disasters, cyber or security incidents, IT system failures, human error, power outages, access restrictions, infrastructure failures, and supply chain disruptions. The position ensures that business continuity frameworks, policies, procedures, and recovery strategies are aligned with ISO 22301 standards, regulatory requirements, internal governance, and industry best practices. It involves conducting structured Risk Assessments across Business Units (BUs) to identify vulnerabilities across IT systems, operational processes, human dependency risks, and external threats, followed by detailed Business Impact Analysis (BIA) to determine critical functions and recovery priorities. The role includes reviewing BU-submitted BIAs, Risk Assessments, Business Continuity Plans (BCP), and Recovery Plans annually after BU Chief Officer approval, ensuring completeness, accuracy, and effectiveness. Responsibilities include designing, maintaining, and updating enterprise-level BCPs, Recovery Plans, Crisis Management Plans, Communication Plans, and BCMS policy documentation, ensuring they evolve with technological changes, operational shifts, and emerging risks. The role defines and validates Maximum Tolerable Period of Disruption (MTPD) and Minimum Business Continuity Objective (MBCO) for critical services and products to ensure continuity thresholds are clearly established. It coordinates BCMS internal review programs involving BC champions across departments, ensures execution and evaluation of annual BCP testing activities, and verifies BU-specific test plans are robust and aligned with organisational standards. The role drives continuous improvement of BCMS maturity across the organisation and within individual Business Units, ensuring compliance with legal, regulatory, and contractual obligations relating to business continuity. It provides hands-on advisory support to Business Units in developing recovery strategies, leveraging industry best practices, operational risk frameworks, and telecommunications-specific continuity requirements. The position also leads BCM training programs for employees, including awareness sessions for general staff and specialised training for BCM stakeholders, and develops training materials to strengthen organisational readiness. It prepares detailed status reports, executive updates, and management presentations, utilising data-driven analysis to support decision-making and identify deviations from established continuity standards. The role escalates identified risks, coordinates mitigation actions, and acts as a central focal point for organisation-wide continuity initiatives, ensuring alignment across departments. It also coordinates continuity response efforts during disruption events, ensuring effective recovery and restoration of services. Strong expertise in ISO 22301, IT disaster recovery planning, telecommunications operations, and Microsoft Office tools (Excel, Word, PowerPoint) is applied to ensure structured documentation, analysis, reporting, and governance of continuity programs.