Director Digital UI/UX
by Kerzner in Hotel & Resort Management
Lead and define Kerzner International’s global digital experience strategy across its luxury hospitality brands, including Atlantis, One&Only, SIRO, and Rare Finds. Own the end-to-end digital experience vision, design quality, and user-centred execution across web, mobile, booking platforms, and supporting digital channels, ensuring guest journeys are intuitive, premium, accessible, and optimized for conversion. Establish digital experience principles, UX/UI design systems, component libraries, accessibility standards, usability standards, inclusive design practices, governance frameworks, and experience quality benchmarks while acting as the organization's senior design authority. Drive the design and optimization of end-to-end guest journeys spanning discovery, inspiration, booking, and post-booking experiences. Partner closely with the Director Digital Products to align experience optimization with commercial priorities, platform strategies, and measurable business outcomes while balancing user-centric design, scalability, performance, and delivery constraints. Lead user research through qualitative research, quantitative research, usability testing, journey validation, analytics, experimentation, and guest feedback analysis to identify opportunities for conversion optimization and engagement improvements. Translate research insights into actionable design recommendations and roadmap priorities while collaborating with Product, Technology, Data, Marketing, Brand, and Content teams. Support agile and product-oriented delivery models, provide executive-level communication, and manage external design agencies and partners to ensure consistent execution of Kerzner’s luxury digital experience standards. Maintain expertise in Figma, AI-powered design capabilities, interaction design, customer experience strategy, commerce and booking ecosystems, and digital product design while leading global UX/UI teams across complex digital environments.