CRM Developer – Banking
by Tawantech in Banking & Financial Services
The CRM Developer – Banking role is responsible for designing, developing, customizing, and maintaining enterprise CRM solutions to support banking operations, sales, marketing, and customer service functions. The position focuses on enhancing customer engagement, streamlining relationship management, and delivering secure, compliant, and scalable CRM platforms aligned with banking regulations and business objectives. The role involves hands-on CRM development and customization across platforms such as Salesforce, Microsoft Dynamics 365, and Oracle CRM, implementation of workflows, automation, and customer journeys, and development of custom components, plugins, APIs, and integrations. The role supports banking use cases including sales pipelines, relationship management, customer onboarding, KYC, service requests, complaints, and campaign management, while ensuring integration with core banking systems, digital channels, data warehouses, and third-party applications. The role also ensures security, compliance, and audit readiness, and collaborates within Agile delivery environments to provide production support, issue resolution, and performance tuning.