Strategic Sales Manager
by DHL Express Middle East in Logistics & Supply Chain
The Strategic Sales Manager at DHL Global Forwarding, Freight in Abu Dhabi is responsible for driving growth in gross profit and volumes through acquisition and development of medium and large strategic customers with complex supply chain requirements. The role focuses on proactive identification, qualification, and conversion of high-value accounts, leveraging DHL’s full portfolio of logistics solutions. Responsibilities include designing tailored, value-driven solutions, acting as a trusted advisor to senior customer stakeholders, leading pricing strategies, commercial negotiations, and contract renewals, as well as supporting country and globally led RFQs, RFI, and RFP submissions. The position involves monitoring industry trends, customer behaviours, and competitive dynamics to provide insights for product development and go-to-market strategies. The Strategic Sales Manager ensures smooth customer onboarding with defined SLAs and SOPs, maintains sales pipeline and KPIs within CRM, and integrates sustainability and compliance practices into sales activities. Success is measured by personal sales targets, new strategic customer acquisition, share-of-wallet expansion, sales pipeline quality, forecast accuracy, and consistent KPI achievement across the portfolio.