Operations Executive (Freight & Logistics)
by AW Rostamani in Logistics & Supply Chain
The Operations Executive in Dubai is responsible for end-to-end coordination of import and export shipments across air, sea, and land freight. The role ensures accurate shipping documentation including HBL, MBL, AWB, commercial invoices, packing lists, and certificates of origin, while maintaining compliance with customs regulations, port authority requirements, and international trade laws. The position requires coordination with airlines, shipping lines, NVOCCs, transport providers, warehouse teams, customs brokers, and agents at origin and destination. Responsibilities include shipment tracking, monitoring cargo status to prevent demurrage or other avoidable costs, managing operational risks, and providing regular updates to customers. The role also encompasses operational reporting, continuous improvement of SOPs and workflows, adherence to company KPIs and SLAs, and proactive problem solving to maintain service standards. This position emphasizes accuracy, process adherence, stakeholder coordination, and customer-focused operational excellence within the freight forwarding industry.