Duty Manager – Emergency & Crisis Department
by Abu Dhabi Airports Company in Aerospace & Aviation
The Duty Manager – Emergency & Crisis Department (ECD) Center is responsible for ensuring the efficient management of airport security operations, emergency response activities, and crisis management functions while supporting overall airport operational continuity. The role acts as a critical liaison between internal airport departments and external stakeholders including governmental authorities, airlines, law enforcement agencies, regulatory entities, and crisis management centers. The position ensures compliance with international aviation regulations, AVSEC policies, airport security procedures, and government standards while coordinating operational issue resolution including inadmissible passengers (INAD), stranded passengers, irregular operations (IRROPs), special mission flights, and emergency incidents. The role oversees Emergency Operations Center activations, crisis communication activities, command and control functions, operational coordination, incident documentation, safety reporting, and recovery processes during airport disruptions. Responsibilities include maintaining incident logs, managing airport security passes and permits, coordinating VVIP and diplomatic access, disseminating external government circulars from MOI, NECC, ADCMC, DOH Operations Centre, and GCAA Operations Centre, and facilitating structured communication through platforms such as Shiryan with ADCMC. The role also supports preparedness, response, mitigation, and recovery activities through participation in emergency drills, simulations, post-incident debriefings, and crisis lifecycle management initiatives. The Duty Manager contributes to departmental decision-making, oversees operational effectiveness, manages stakeholder communication, supports change management activities, and maintains comprehensive records of crisis events, escalations, operational reports, safety data, and executive-level communications while ensuring effective collaboration across culturally diverse operational environments.