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by Ooredoo in Telecommunications & Networking

The Senior Specialist, Business Excellence role within the Strategy & CEO Support Office at Ooredoo Kuwait is responsible for the development, mapping, documentation, monitoring, review, re-engineering, and continuous improvement of company-wide business processes to improve efficiency, quality, performance, compliance, and operational excellence across Ooredoo Kuwait. Ooredoo is a global telecommunications organisation operating across 17 countries in the Middle East, North Africa (MENA), and Asia, covering more than half a billion people and serving more than 68 million customers, while Ooredoo Kuwait employs approximately 1,000 people and operates in a competitive telecommunications environment characterized by sophisticated technology and rising customer expectations. The role leads process development projects by applying the process development methodology and develops or re-engineers Business Processes aimed at improving business efficiency. It develops working knowledge of process improvement methodologies, team roles and responsibilities, project management, and quality-related practices, while providing advice and guidance to quality teams on quality issues. The role analyzes process models from new and existing processes to identify quality management system requirements and gaps in defining the RACI within process models, reviews information with process owners, and documents process activities. It resolves process activity confusion by interviewing different stakeholders involved in the same process during process documentation reviews. The role defines key process performance and compliance indicators, agrees joint performance targets with process owners, defines appropriate process performance management tools including SLAs, OLAs, and KPIs, obtains cross-functional approvals, and measures, monitors, and manages business process performance. It identifies the need for process updates and redesign and documents and updates process activities according to Ooredoo Kuwait's documentation requirements. The role establishes and develops monitoring management tools to enforce processes and SLA use and benefits realization, provide tangible results from process implementation, and eliminate waste across Ooredoo Kuwait. It conducts periodic reassessment of processes based on functions' requests, either according to standard plans or specific requests. It executes Process Review Meetings (PRMs) according to applicable procedures to ensure process effectiveness and compliance with the management system. The role develops and implements Process Improvement Programs and monitors progress of initiatives. It prepares assessment schedules and plans, directs, performs, and reports Process implementation checks for adopted or integrated management systems, including QMS, HSE, BCMS, and ISMS, as directed by the Senior Manager, Business Excellence. It conducts special and 3rd party audits and investigations when required. The role tracks, monitors, and escalates Corrective and Preventive Actions (CAPAs) arising from action points of PICs managed or conducted by the Business Excellence Department, ensuring compliance with ISO 9001 and full implementation of policies and supporting procedures. It conducts Quality, ISO, and EFQM awareness sessions and Assessor/Auditor Training. It facilitates changes to QMS documentation where departments lack the capability and acts as the change manager for QMS documents by revising procedure documents and forms before release to ensure compliance with ISO 9001 and QMS requirements. It conducts Self Assessments and implements the Quality Excellence Model Program based on the EFQM Excellence Model and RADAR system. The role reviews and analyzes results from Customer Retention Study, Mystery Shopping, VOCE, EFQM Self Assessments, and External Assessments, ensures process issues are communicated to appropriate stakeholders, and ensures action plans are developed and executed on a timely basis as part of Process Review Meetings. It applies quality management methodologies including Six-sigma, TQM, and Kaizen to further improve Ooredoo Kuwait operations. The position also requires proactive self-improvement through development of business insights, knowledge, and innovations in the relevant field of expertise, along with performance of other duties or activities within competency as required or directed by the supervisor or other superiors. The role requires a Bachelor's degree in Engineering, Marketing, Business or Science, or an equivalent qualification specialized in a business-related field, 3-4 years' commercial experience in a Telecom Company or service-based business, knowledge of Quality Systems including ISO 9001 and Excellence Models including EFQM, computer literacy particularly with Microsoft Office products and Microsoft Project, knowledge of Business Processes, and knowledge of the telecom industry as an advantage. ISO Certified Lead Auditor certification or specialization in Process or Process Improvement Methodology is required, together with knowledge of quality management practices and lean improvement methodologies including Six Sigma Green Belt, TQM, and Kaizen.

by Zain in Telecommunications & Networking

The Presales Expert role at Zain Bahrain supports Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The role is responsible for understanding customer requirements and translating business, operational, and customer experience requirements into appropriate CX and AI solutions. The Presales Engineer supports the complete sales lifecycle by recommending suitable solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, developing business cases and value propositions, and assisting the sales team from opportunity qualification through proposal submission. The role covers CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services, while also requiring knowledge of AI, Cloud, Digital Transformation, and enterprise technology solutions. The Presales Expert collaborates with internal technical teams and technology partners to develop end-to-end CX and AI solutions and works with customers, partners, and technology vendors throughout the sales process. The position requires preparation of technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders. The role also supports Proof of Concepts (PoCs), customer demonstrations, workshops, executive presentations, exhibitions, conferences, webinars, and other industry engagements representing Zain. Commercial responsibilities include supporting pricing, licensing, solution sizing, commercial proposal preparation, business cases, ROI models, and value propositions. The position also contributes to marketing initiatives through technical content, case studies, solution briefs, presentation materials, LinkedIn campaigns, and thought leadership related to CX, AI, and Digital Transformation. The role requires continuous awareness of industry trends, emerging technologies, competitive developments, and CX solutions. Knowledge or experience with enterprise platforms such as Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is considered an advantage. Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management are also considered an advantage. The position requires 8-10 years of experience across Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions, together with experience preparing proposals, tenders, RFP/RFI responses, commercial documentation, customer engagements, and executive-level presentations. The role encompasses Presales & Solution Consulting, Customer Experience (CX) Knowledge, AI & Automation Awareness, Proposal & Tender Management, Business Development, Executive Presentation Skills, Stakeholder Management, Commercial & Financial Awareness, Market & Competitive Analysis, and Partner & Vendor Management.

by Deliveroo in Food & Beverage Management

The Finance & Strategy Associate – UAE National will join Deliveroo’s Finance & Strategy team in Dubai and support the company’s mission to transform the way people shop and eat through data, reporting, performance management and financial analysis. The Finance team shapes the company's future by directing capital to high-impact investments, developing robust financial strategies and ensuring long-term value while supporting Deliveroo’s broader mission. The Finance & Strategy Associate will provide data and reporting support, manage weekly performance reviews and conduct variance analysis. The role will maintain and update performance datasets used by the team and ensure accuracy and consistency across reports and analyses. The Associate will contribute to improving reporting processes and templates where possible, populate the weekly business review template with the latest performance data, analyze key metrics and highlight trends or anomalies, draft clear and fact-based commentary explaining performance drivers, track actual performance against targets or prior periods, investigate and explain key variances using data and business context, and summarize findings for the wider Finance & Strategy and UAE Leadership team. The successful candidate should have a Bachelor’s degree in Business, Economics, Finance, Accounting or a related field, proficiency in Google Sheets or Excel including formulas such as VLOOKUP, SUMIF and COUNTIF and pivot tables, strong numerical skills with high attention to detail and accuracy, and the ability to analyze data, identify trends and explain variances. The role requires a structured, data-driven approach to problem solving, clear and concise written communication skills, eagerness to learn and develop within a Finance & Strategy environment, and the ability to manage multiple tasks and meet deadlines. Internship or academic project experience in finance, business or data analysis is preferred. Deliveroo operates a complex, always-on three-sided marketplace impacting millions every day and provides an environment focused on meaningful problem solving at scale, rapid testing and improvement, ownership, collaboration, flexible working and continuous learning. Deliveroo is now part of DoorDash, bringing together teams with greater reach, scale and ambition, with employees potentially collaborating with teammates, systems and leaders across DoorDash and Wolt.

by Talabat in Food & Beverage Management

The Sr. Specialist Finance Systems will provide deep expertise in Microsoft Dynamics 365 Finance & Operations (F&O), leading finance module implementations, driving process optimization and acting as the primary bridge between finance stakeholders and the technical delivery team. The role leads end-to-end implementation of D365 F&O finance modules including GL, AP, AR, Fixed Assets, Cash & Bank Management and Budgeting, and designs and configures finance solutions supporting multi-entity, multi-currency global operations and high-volume transaction processing. The position conducts business process workshops, gathers and validates requirements, and produces Functional Design Documents (FDDs) and Solution Design Documents (SDDs). It documents business workflows and SOPs based on best practices and ensures accurate implementation within D365 F&O. The role collaborates with the D365 implementation partner to support system configuration, rollout and integration with other business systems, and works with technical teams to define and validate customizations, integrations and data migration requirements, providing functional sign-off. The Specialist identifies and drives process optimization and automation opportunities using standard D365 features and Power Platform, including Power Automate and Power BI. The role acts as the primary point of escalation for critical functional issues, coordinating timely resolution with the implementation partner and Microsoft support. The position plans and manages UAT cycles by developing test scripts, facilitating user testing sessions, tracking defects and documenting sign-off outcomes. It develops accurate and effective end-user training materials and delivers training sessions tailored to the customer's finance team. The role provides go-live and hypercare support, resolves post-go-live issues and ensures structured knowledge transfer to the customer's internal team. The successful candidate requires a Bachelor's degree in Accounting, Finance, Business Administration or a related field, a minimum of 5 years of experience in Microsoft Dynamics 365 implementation, functional training and technical support covering Finance & Operations and Supply chain within medium to large enterprises, and Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310) certification. The role requires deep functional expertise in finance, experience with data migration tools including Data Management, Excel and Azure Data Factory, data validation techniques, and strong understanding of integration patterns using Azure Service Bus, Power Automate and REST APIs. The candidate must be capable of articulating technical concepts to non-technical audiences and working with finance stakeholders, technical teams, implementation partners, Microsoft support and other business systems. Experience working in Agile/Scrum environments and producing high-quality documentation under tight timelines is required. Nice-to-have qualifications include Project management (PMP), D365 Supply Chain exposure, Power BI financial dashboards and GCC regional compliance knowledge. The position is part of Talabat, which is part of the Delivery Hero Group, a local delivery platform operating in around 65 countries worldwide and headquartered in Berlin, Germany.

by ABB in Manufacturing & Industrial Production

The Sales Support Specialist - Measurement & Analytics will support the assigned Sales organization, division and market, and customers during the proposal process. Reporting to the Sales Manager Analytical UAE, KW, IQ, PK, OM, the role serves as a key technical resource in the assigned area and contributes to AUMA Measurement & Analytics / Analytics / Sales in UAE. The position is responsible for preparing technical descriptions of products and technology, determining costs and preparing final documentation while providing technical advice and solutions on inquiries from customers, channels and Sales Specialists concerning ABB products, systems and applications. The role performs analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries, develops and maintains new sales opportunities, resolves specific customer problems, and supports achievement of targets on orders, Net Price Variance (NPV) and Net Promoter Score (NPS). The position also supports achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries. The role requires familiarity with relevant tools required in product selection and financial cost modelling, 0–2 years of experience or suitability as a fresh graduate, preferably with an Engineering specialization such as Electrical, Electronics, Mechanical or Chemical Engineering. Enhanced knowledge of Microsoft Office / Excel is required, together with the ability to communicate in English and Arabic.

by Keeta in E-Commerce

The Consumer Communications Manager will develop and execute consumer communications strategies that support Keeta's business objectives, campaigns and brand positioning in Saudi Arabia. Keeta is the international subsidiary of global delivery leader Meituan and is driven by the mission to help people eat better and live better. Building on Meituan's 16 years of technological and operational expertise mastered in China, Keeta is leading a global transformation in food and consumer product delivery. Since its start in 2023, Keeta has focused on creating value for consumers, restaurants, courier partners and local communities by providing a reliable consumer experience, enhancing technology and operations for restaurants, and creating more earning opportunities and greater safety for courier partners. The Consumer Communications Manager will lead the planning and execution of product launches, partnerships, seasonal campaigns and corporate announcements from a consumer communications perspective. The role will build and maintain strong relationships with consumer, lifestyle, technology, business and trade media across Saudi Arabia and identify storytelling opportunities that showcase Keeta's impact on consumers, merchants, riders and local communities. The position will develop press materials including press releases, media pitches, Q&As, key messages, briefing documents and spokesperson talking points, manage media inquiries, and support interviews, media briefings and press events. The role will partner closely with Marketing to ensure earned media complements paid and owned campaigns and work with Social Media and Content teams to maximize communications opportunities across owned channels. The Consumer Communications Manager will monitor media trends, competitor activity and the broader food delivery landscape to identify opportunities and potential risks, while managing communications agencies to ensure high-quality execution, reporting and delivery against agreed KPIs. The role requires a Bachelor's degree in Communications, Public Relations, Journalism, Marketing or a related field, 6–8 years of experience in communications, public relations or corporate affairs, and highly preferred experience in consumer technology, e-commerce, food delivery, FMCG, retail or digital platforms. The successful candidate must have a strong understanding of the Saudi media landscape and established relationships with key journalists, excellent written and verbal communication skills in both English and Arabic, experience managing PR agencies and cross-functional stakeholders, and strong project management and organizational skills with the ability to manage multiple priorities simultaneously. The role is suited to someone comfortable working in a fast-paced, high-growth environment. The position provides an opportunity to shape the communications strategy for one of Saudi Arabia's fastest-growing consumer technology brands, with high visibility with senior leadership and cross-functional teams, exposure to high-impact product launches, partnerships and national campaigns, career development within a fast-paced international technology company, and competitive compensation and comprehensive employee benefits.

by ADGM in Legal Services

The Senior Case Manager plays a critical leadership role within Abu Dhabi Global Market Courts (ADGM Courts), the common law courts of Abu Dhabi’s International Financial Centre, Abu Dhabi Global Market (ADGM). ADGM Courts comprise a Court of First Instance and a Court of Appeal. The Court of First Instance hears and determines civil and commercial claims or disputes falling within Article 13 of ADGM’s Founding Law, Abu Dhabi Law No.4 of 2013, as amended by Law No.12 of 2020, including disputes involving ADGM’s entities and disputes that parties agree in their commercial contracts are to be submitted to ADGM Courts. The Court of Appeal hears appeals from judgments of the Court of First Instance. The Senior Case Manager oversees the effective management of the Court’s caseload while leading and developing a team of Case Managers. The role supervises registry operations, ensures consistent delivery of high-quality client services, and drives continuous improvement across systems, processes and team performance. The position acts as a senior point of contact for complex and escalated matters and works closely with the Registrar, Judges, legal representatives and internal stakeholders. The Senior Case Manager contributes to the strategic development of ADGM Courts through data-driven insights, operational enhancements and leadership of key initiatives. Operational responsibilities include overseeing case allocation across the team, ensuring balanced workloads and appropriate prioritisation, monitoring case progress and quality, resolving escalations and removing blockers, ensuring case handling complies with internal policies, legal frameworks and regulatory requirements, overseeing day-to-day operations of ADGM Courts’ eCourts Platform for efficiency, accuracy and compliance, and ensuring consistent application of ADGM Court Procedure Rules across all casework. Team leadership responsibilities include leading, managing and developing a team of Case Managers, allocating caseloads strategically according to workload, complexity and team capability, conducting regular performance reviews, 1:1s and development planning, providing coaching, mentoring and technical guidance, fostering a collaborative, professional and high-performing team culture, identifying resource gaps and supporting recruitment, onboarding and training of new team members. Case Management Excellence responsibilities include maintaining oversight of case progression to ensure timelines, quality standards and KPIs are consistently met, reviewing complex filings, procedural issues and case developments and providing direction where required, ensuring effective management of evidence, hearing bundles and case documentation, and overseeing responses to stakeholder enquiries for consistency and professionalism. Stakeholder and Relationship Management responsibilities include acting as a senior liaison for Judges, legal representatives, litigants and internal stakeholders, managing escalations and resolving complex issues with sound judgment and professionalism, and building and maintaining strong relationships with the legal profession and ADGM stakeholders. Systems, Innovation and Continuous Improvement responsibilities include leading enhancements to the eCourts Platform in collaboration with IT teams, overseeing testing, implementation and optimisation of system upgrades and releases, identifying trends, inefficiencies and risks and implementing solutions to improve service delivery, and driving the development and standardisation of templates, manuals and processes. Reporting, Strategy and Governance responsibilities include overseeing preparation of dashboards, KPI reports and management information, providing insights and recommendations to the Registrar and senior leadership, supporting strategic planning, budgeting and performance tracking, and contributing to business continuity planning, risk management and compliance initiatives. The position requires a Bachelor’s degree in law, 10–12+ years’ experience in a law firm, court system, corporate legal/compliance department or similar environment, demonstrated experience managing and leading a team, proven experience overseeing complex casework and operational delivery, strong experience driving process improvements and managing digital platforms, and advanced IT and document management system expertise. Required capabilities include strong leadership and people management, stakeholder management and influencing, organisational, analytical and problem-solving abilities, advanced drafting and reporting skills, the ability to operate at both strategic and operational levels, and a high level of discretion, judgment and professionalism. Desirable experience includes previous experience in the UAE, exposure to a common law system, and experience within financial services or an international court environment. ADGM Courts support ADGM with a fully independent common law framework to adjudicate civil and commercial disputes, with regulations and supporting rules enshrining ADGM’s legal framework of the direct application of English common law. ADGM is an international financial centre established by UAE Federal Decree, with jurisdiction extending across the entire 114 hectares of Al Maryah Island. ADGM’s three independent authorities are the Registration Authority (RA), the Financial Services Regulatory Authority (FSRA) and ADGM Courts.

by Private Network in Construction & Infrastructure

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by Michael Page in Banking & Financial Services

The Senior Director - Governance, Risk & Compliance will build a Governance, Risk & Compliance function from scratch for a successful and growing organisation operating in the Financial Services industry. The organisation is large and diversified and is undertaking a significant transformation programme, strengthening its corporate governance framework and establishing new standalone corporate functions to support future growth, risk management and regulatory oversight. The role will design and implement the Group Governance Framework, policies, committee structures and delegated authorities. It will establish enterprise-wide risk management frameworks, risk appetite statements and reporting mechanisms, and develop and oversee regulatory compliance programmes, controls and governance processes. The Senior Director will lead business continuity, crisis management and organisational resilience initiatives, provide governance oversight for information security, cyber risk and emerging technology risks, support ESG governance initiatives, and integrate sustainability considerations into enterprise risk management. The role will build and lead the Governance, Risk & Compliance function, including recruiting and developing a high-performing team. The successful applicant requires 15+ years of experience within Governance, Risk & Compliance, Enterprise Risk or related disciplines, a proven track record of building, transforming or leading enterprise-wide GRC functions, and strong expertise across corporate governance, enterprise risk management, compliance, internal controls and business continuity. Experience working with Boards, Executive Committees and C-suite stakeholders is required, together with the ability to influence senior leaders and drive governance and risk maturity across complex organisations. Exposure to ESG governance, information security governance, cyber risk or AI governance is advantageous. The position offers the opportunity to build a Governance, Risk & Compliance function from scratch in a greenfield environment, with a high-profile leadership role involving direct Board and Executive exposure, significant strategic influence across the entire organisation, and the ability to shape frameworks, processes and culture from inception. The role is a key position within a wider corporate transformation programme and provides a visible position with long-term impact on organisational governance and risk maturity.

by Salt in Information Technology (IT)

The Mobile Software Development Engineer III will join the Mobile engineering team and be responsible for building robust, scalable, and user-centric Android applications that power key customer journeys. As a senior individual contributor, the role works closely with product, design, and backend teams to deliver seamless mobile experiences, while mentoring junior engineers and influencing mobile architecture decisions. The role owns the end-to-end development of critical Android features using Kotlin and contributes to mobile architecture patterns including MVVM, Clean Architecture and Redux. The engineer ensures modular, testable and maintainable codebases aligned with platform guidelines, implements CI/CD pipelines, automated testing and monitoring, and drives app performance improvements including load times, responsiveness and crash-free sessions. The position partners with backend, product and design teams to scope, plan and deliver high-quality features, participates actively in sprint ceremonies, system design discussions and release planning, and collaborates on observability, analytics and A/B testing integrations to improve decision-making. The engineer mentors junior engineers, contributes to knowledge-sharing sessions and advocates for engineering excellence by promoting code reviews, automation and best practices. The role requires 4–6 years of professional Android development experience, strong expertise in Kotlin and Android, and iOS, experience with offline-first app design, caching and synchronization, and familiarity with Firebase including Crashlytics and Analytics, CI/CD and monitoring tools. The position also requires experience working in cross-functional teams in agile environments. Nice-to-have experience includes fintech, ride-hailing or other transactional platforms, as well as knowledge of accessibility standards and multi-lingual app support. The position is based in Dubai, United Arab Emirates, within the Technology / IT function and is an in-office permanent role.