Clinical Applications Manager
by Kings College Hospital London in Healthcare & Medical Services
The Clinical Applications Manager is responsible for operational leadership, governance, and optimization of all hospital clinical applications within a healthcare environment in Dubai, United Arab Emirates. The role oversees daily operations of core clinical systems including EHR, RIS/PACS, LIS, pharmacy systems, registration, scheduling, and specialty clinical applications, ensuring service stability through proactive monitoring, structured escalation, SLA management, and rapid incident triage. The position enforces disciplined delivery cadence across backlog grooming, sprint planning, testing, UAT, deployment, and hypercare, while maintaining predictable release calendars and KPI reporting to senior technology leadership. The role leads requirements management and solution design by facilitating clinical workshops, translating clinical needs into functional and technical specifications, and ensuring interoperability, data quality, patient safety, and regulatory compliance. It drives clinical workflow optimization across physician, nursing, pharmacy, lab, radiology, ER, and OR environments, focusing on throughput improvement, reduction of unnecessary customizations, and standardization. The Clinical Applications Manager governs vendor performance, contracts, SLAs, upgrades, and escalations, leads and develops clinical application analysts and specialists, and maintains operational dashboards and reporting. The role ensures compliance with DHA and NABIDH requirements, data security standards, audit readiness, disaster recovery preparedness, and resilience of clinical systems.