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by First Abu Dhabi Bank in Banking & Financial Services

Responsible for leading the strategy, architecture, delivery, modernization, and continuous evolution of Contact Center Technology platforms supporting Voice, Video, and Chat capabilities within First Abu Dhabi Bank. The role drives enterprise-wide customer engagement technology initiatives by integrating Contact Center Technology platforms with core banking systems, digital channels, and customer data platforms to deliver seamless, secure, scalable, resilient, and personalized omnichannel customer experiences. Provides strategic technology leadership across cross-functional teams while fostering innovation, agility, governance, risk management, regulatory compliance, enterprise architecture alignment, and continuous improvement. Leads cloud-native and hybrid architecture transformation programs, oversees modernization of legacy platforms, manages technology vendors and service integrators, collaborates with business stakeholders to define platform roadmaps, prioritizes technology enhancements, monitors KPIs, Audit and Risk metrics, and ensures technology platforms continue to support business growth, operational excellence, and customer experience transformation within the banking environment.

by Vodafone in Telecommunications & Networking

Responsible for leading and managing the day-to-day operations of all entry point sales locations including airport kiosks, duty-free outlets, and border sales counters. The role focuses on ensuring efficient retail operations, delivering exceptional customer service, achieving revenue growth, gross add targets, sales quality objectives, and market share expansion while maintaining operational and regulatory excellence. Oversees retail sales execution, kiosk operations, staffing, inventory availability, operational planning, compliance, customer experience, and sales quality across all assigned locations. Works closely with local authorities at airports and border locations to ensure regulatory compliance and uninterrupted business operations. Develops and strengthens strategic partnerships with travel agencies, airlines, hotels, and other business partners to increase customer footfall and maximize sales opportunities. Leads recruitment, onboarding, training, coaching, and performance management of frontline sales teams and partner manpower agencies to ensure consistent service excellence. Supports internal and external audits, resolves operational issues promptly, monitors market dynamics, provides business insights to senior management, anticipates travel demand, plans staffing and inventory requirements, maintains attractive retail environments, and drives continuous operational improvements to support company sales, revenue, and customer service objectives.

by EDGE Group in Aerospace & Aviation

Responsible for developing and executing enterprise-wide materials planning strategies to support production schedules and business objectives within ADASI, the regional leader in autonomous systems and services across air, land, and sea domains. Oversees demand planning, inventory optimization, SAP master data governance, BOM readiness, shortage management, and overall supply chain performance. Works closely with Engineering, Production, Procurement, and Commercial teams to ensure material availability, improve planning accuracy, and lead a high-performing materials management team while driving continuous process improvements. Requires strong expertise in SAP MM/PP or equivalent ERP systems, including Material Requirements Planning (MRP), inventory planning, procurement processes, demand planning, inventory optimization, BOM management, and materials planning within a complex manufacturing environment. Experience in aerospace, defense, UAV, automotive, or other highly regulated manufacturing industries is considered an advantage. Professional certifications such as APICS/ASCM CPIM, CSCP, or CIPS are preferred.

by Maaden in Manufacturing & Industrial Production

Provide specialized support for Sales Support and Customer Services operations by ensuring the efficient execution of the complete Order-to-Cash (O2C) process, Trade Finance activities, Export Documentation, and customer service operations. Manage and monitor sales orders throughout the O2C lifecycle while coordinating with Sales, Supply Chain, Logistics, Finance, Manufacturing, Marketing, Plant teams, customers, banks, and other internal and external stakeholders to ensure timely order fulfillment and issue resolution. Review Letters of Credit (LCs), amendments, collections, and other trade finance instruments to ensure compliance with contractual obligations, banking requirements, company policies, internal controls, and regulatory requirements. Prepare, review, monitor, and submit export and shipping documentation in accordance with customer, banking, shipping, contractual, and regulatory requirements while addressing discrepancies and presentation timelines. Act as the primary customer contact for order status, documentation, payment matters, and service inquiries while maintaining strong customer relationships through timely communication and issue resolution. Support audit activities, maintain accurate operational records and documentation, identify opportunities for process improvement, automation, digitalization, and customer experience enhancement, and participate in cross-functional initiatives to improve operational efficiency. Collaborate with Sales, Marketing, Logistics, Finance, Manufacturing, customers, banks, and external stakeholders to ensure customer commitments are fulfilled while proactively managing business continuity risks and operational challenges. Provide operational guidance to team members on Order-to-Cash processes, Trade Finance, Export Documentation, and Customer Service activities while promoting departmental knowledge sharing and best practices. Requires expertise in Order-to-Cash (O2C), Trade Finance, Letters of Credit (LCs), Export Documentation, International Trade Operations, Incoterms, International Shipping Processes, ERP systems including Oracle Fusion or SAP, Microsoft Office Suite with Advanced Excel, PowerPoint and Word, Data Analysis, Reporting, Process Improvement, Compliance, Risk Assessment, stakeholder management, analytical thinking, planning, prioritization, customer focus, and continuous improvement.

by NMDC Group in Energy (Oil, Gas & Renewables)

Responsible for planning, managing, and overseeing offshore construction activities for assigned offshore engineering and construction projects while ensuring compliance with contractual requirements, CHOD, project cost, schedule, quality objectives, and company HSEMS requirements. Provides technical and execution input during bid and tender stages by reviewing tender documents, scope of work, client specifications, schedules, procedures, and method statements, participating in bid strategy and estimation meetings, preparing and issuing ITBs, technically evaluating subcontractor proposals, reviewing project handover documentation, distributing project scope and specifications, developing offshore execution plans and schedules, performing techno-commercial and constructability reviews to optimize installation costs, and participating in HSE Plan preparation and ITP reviews. Acts as the focal point for offshore communications with clients and internal departments, coordinating engineering, planning, procurement, logistics, survey, HSE, marine spread, and subcontract activities while reviewing engineering documents, drawings, procedures, and analyses for constructability and client approval. Manages offshore risks, opportunities, variations, changes, claims, subcontractor performance, material procurement, project deliverables, budgets, schedules, quality standards, contractual obligations, CHOD compliance, and project reporting. Leads mobilization readiness through risk assessment meetings, ensuring procedures, manpower, marine spread, installation aids, consumables, and documentation are approved and available before offshore execution. Supervises offshore construction engineers and subcontractors during execution, monitors offshore progress, cost and schedule, coordinates daily offshore operations with clients, marine teams, fabrication yards and project teams, conducts offshore HSE audits, manages delays, recovery plans, load-out continuity, hook-up activities with E&I and commissioning teams, and ensures safe project delivery. Coordinates project close-out through preparation of final documentation, dossiers, lessons learned, performance appraisals, commercial handover, invoicing, subcontract close-out, and claims management. Provides leadership to offshore construction teams, optimizes resource utilization to achieve projected profit margins, and supports contracts and estimation teams with technical and commercial expertise.

by ADES Holding in Energy (Oil, Gas & Renewables)

Acts as the superior authority onboard the offshore drilling rig with overall responsibility for operational safety, drilling integrity, efficiency, environmental compliance, client relations, and leadership of all onboard departments. Manages drilling, marine, and maintenance operations while ensuring compliance with company procedures, allocated rig budgets, and client drilling program requirements. Reviews projected well programs with the Rig Manager, manages execution of drilling programs using IADC logs, supervises equipment utilization, preventive maintenance, drilling fluids maintenance, rigging up and rigging down, and ensures availability of rig supplies, spare parts, materials, fuel, lubricants, and potable water. Plans and supervises rig move activities in accordance with Marine Operations Procedures, including mooring, station keeping, stability, rig positioning, anchor mooring, preloading, and leg penetration while ensuring compliance with Flag State and certifying regulatory bodies. Coordinates with vessel operators, tugboats, and support teams, obtains regulatory permits, and assesses drilling locations considering water depth, seabed conditions, weather, and infrastructure. Leads emergency response teams during major emergencies, ensures emergency preparedness, conducts Well Control and safety drills, and instructs personnel on emergency procedures. Serves as the primary client representative onboard, manages client relationships, maintains confidentiality, coordinates with department heads, supervisors, subcontractors, and operator representatives, and promotes effective collaboration. Maintains operational logs, daily drilling reports, equipment status reports, and incident reports in accordance with company and regulatory standards. Leads people management by mentoring, training, coaching, evaluating performance, supporting career development, implementing ADES Competency Assurance Program, driving the ADVANCE performance management process, and ensuring mandatory training through on-the-job training, classroom instruction, and safety exercises. Oversees catering operations, hygiene standards, food quality, accommodation cleanliness, hospital upkeep, medical care, drinking water quality, and laundry facilities. Requires extensive offshore drilling and workover experience, previous Senior Tool Pusher or Offshore Installation Manager experience, Microsoft Office proficiency, business and financial acumen, leadership, communication, problem-solving, team management, and valid Well Control (Well Sharp/IADC) and MODU OIM certifications.

by Unilever in FMCG

The SHE Supervisor is responsible for supporting the implementation, execution, monitoring, and continuous improvement of Safety, Health & Environment (SHE) programs across Unilever Saudi Arabia's non-manufacturing operations, including offices, warehouses, transportation activities, logistics partners, transporters, company vehicles, and Go-To-Market operations. The role ensures full compliance with Unilever SHE standards, Saudi local legal requirements, and internationally recognized SHE management systems while fostering a proactive safety culture throughout the organization. The position manages SHE compliance and governance by ensuring adherence to Unilever SHE policies and legal obligations across offices, warehouses, and transportation operations, maintaining and updating SHE documentation, legal registers, and risk assessments, supporting internal and external audits and inspections, and tracking corrective and preventive actions through to completion. The role conducts comprehensive SHE risk assessments for offices, warehouse operations, logistics partners, contractors, and transport providers, implementing effective controls for fire safety, chemical storage, ergonomics, occupational health, and other workplace hazards in non-manufacturing environments while monitoring contractor and transporter compliance with SHE requirements. The position leads road safety initiatives by developing and implementing road safety programs for transport partners and company vehicles, monitoring driver behavior, vehicle condition, journey management protocol compliance, fleet safety performance, and driving initiatives that reduce road traffic incidents. The role develops organizational capability by delivering Safety, Health & Environment training for office employees, warehouse personnel, and transport partners, promoting health, safety, and environmental awareness campaigns, supporting emergency preparedness exercises, and conducting first-aid training. The position monitors SHE performance by tracking key performance indicators (KPIs) including incident rates, near misses, and road safety metrics, preparing monthly performance reports, providing analytical insights for continuous improvement, and supporting sustainability initiatives focused on waste reduction, energy efficiency, and carbon reduction across offices and warehouse operations. The role requires practical experience in logistics, warehousing, FMCG, or oil & gas environments, professional certifications including NEBOSH IGC and OSHA, comprehensive knowledge of local SHE legislation and international standards including ISO 45001 and ISO 14001, and the ability to drive proactive risk management, stakeholder engagement, operational safety excellence, regulatory compliance, and sustainability initiatives across non-manufacturing operations.

by Abu Dhabi Islamic Bank in Islamic Banking

The Senior Analyst - Compliance Tuning & Model Validation serves as the Financial Crime Compliance (FCC) Technical Lead and Subject Matter Expert responsible for tuning, validating, optimizing, supporting, and enhancing Financial Crime Compliance solutions. The role bridges business requirements with technical implementations by collaborating with multiple FCC business units and stakeholders to understand operational requirements, analyze business processes, and define optimization, tuning, enhancement, and change objectives. The position is responsible for reviewing and optimizing existing FCC solutions, conducting feasibility studies, evaluating business requirements related to FCC systems, performing scenario analysis and threshold analysis, and recommending enhancements based on business cases. The role performs impact analysis on interoperability and interconnectivity between surrounding systems and FCC platforms, identifies vendor-side solution requirements, and supports future technology enhancements aligned with business objectives. Responsibilities include preparing comprehensive Functional Specification Documents (FSD), Software Requirements Specifications (SRS), architecture documents, architectural diagrams, and Data Flow Diagrams (DFD), while ensuring adherence to banking change management methodologies and internal approval processes. The analyst acts as the primary technical contact for architecture discussions involving enterprise architecture teams, vendors, and surrounding system teams, provides functional clarification across technical and business teams, proposes viable technical solutions to emerging business challenges, coordinates issue resolution and implementation activities with vendors, and supports continuous optimization of FCC systems. The position collaborates with stakeholders to gather, analyze, and document business requirements through workshops, interviews, and surveys, evaluates business processes for optimization opportunities, translates business needs into technical specifications, user stories, use cases, and functional documentation, and facilitates communication between business and technical teams throughout project lifecycles. The role participates in quality assurance and testing activities to validate that FCC solutions satisfy business and functional requirements, identifies defects and enhancement opportunities, supports development teams in issue resolution, contributes to change management initiatives, provides end-user training and adoption support, and continuously researches industry trends, emerging technologies, and best practices to improve FCC capabilities. The position requires strong expertise with Oracle FCC, SAS, and FIRCO FCC platforms, preferably within UAE or GCC banking environments operating under Hosted Managed Service (HMS) models, together with hands-on knowledge of CBUAE AML regulations, anti-money laundering mandates, thematic reviews, and system validation practices. The role also requires compliance with ADIB Software Development Life Cycle (SDLC) documentation and process standards, ownership of documentation quality, maintenance of information security throughout employment, prompt reporting of security risks and incidents to the helpdesk, timely stakeholder communication, attendance at team meetings, preparation of status reports, and diligent follow-up on assigned activities to ensure successful delivery of Financial Crime Compliance initiatives.

by First Abu Dhabi Bank in Banking & Financial Services

The Principal Lead, Engagement Platforms (Emiratised Role) is responsible for providing strategic and technical leadership for the design, delivery, modernization, governance, and continuous evolution of customer engagement platforms across First Abu Dhabi Bank (FAB). The role leads the strategy, architecture, implementation, and lifecycle management of enterprise engagement platforms including Customer Relationship Management (CRM), Contact Center Systems supporting voice, chat, and video interactions, Public Website Platforms, and ATM/CDM networks. The position ensures seamless integration of engagement platforms with Core Banking Systems, Digital Channels, and Customer Data Platforms to deliver unified, personalized, and consistent customer experiences across physical and digital touchpoints. The role is accountable for driving the modernization and transformation of legacy engagement platforms into scalable Cloud-native Architecture or Hybrid Architecture while ensuring high availability, resilience, scalability, security, and operational excellence. Responsibilities include designing and implementing Omnichannel Integration capabilities that enable unified customer journeys across branches, contact centers, self-service channels, ATMs, websites, and digital banking platforms. The Principal Lead collaborates closely with business units, enterprise technology teams, architecture teams, security, infrastructure, and other IT domains to gather business requirements, prioritize platform enhancements, define technology roadmaps, and deliver customer-centric technology solutions aligned with business objectives. The role provides visionary leadership to cross-functional technology teams, fostering innovation, agility, digital transformation, and operational excellence while ensuring enterprise engagement platforms remain competitive through continuous benchmarking against emerging technologies, industry trends, and best practices. The position is responsible for managing third-party technology vendors, implementation partners, service providers, and system integrators to ensure successful delivery of technology initiatives, platform upgrades, integrations, and operational support. Responsibilities also include ensuring compliance with enterprise IT Governance frameworks, Risk Management requirements, internal controls, external regulatory obligations, and security standards while collaborating with Enterprise Architecture, Information Security, Infrastructure, and other technology functions. The role continuously tracks, monitors, and reports Key Performance Indicators (KPIs), audit observations, risk items, technology scorecards, platform performance metrics, and operational effectiveness to executive leadership. Candidates should possess more than 15 years of overall technology experience, including at least 10 years within the banking industry, together with extensive expertise in Customer Engagement Technologies, Customer Relationship Management (CRM), Contact Center Systems, Voice Platforms, Chat Platforms, Video Platforms, Omnichannel Integration, Platform Architecture, Cloud-native Architecture, Hybrid Architecture, Core Banking Systems, Customer Data Platforms, Vendor Management, IT Governance, Risk Management, Platform Scalability, Digital Transformation, Customer Journey Management, KPI Reporting, and enterprise technology leadership within large-scale banking environments.

by L'Oreal in Digital Marketing

The CX & Platforms Manager is responsible for defining, driving, and executing the end-to-end Customer Experience (CX), digital platform strategy, consumer care operations, and social media governance across L'Oréal's brand portfolio in the Middle East. Operating at the intersection of Marketing, Digital, and IT, the role focuses on accelerating consumer acquisition, engagement, retention, and long-term loyalty while ensuring operational excellence, platform governance, digital security, compliance, and cost efficiency. The position manages external digital agencies responsible for social and non-social consumer care channels, evaluates agency performance, oversees owned social media strategies, manages the creation and governance of new social media accounts, and ensures all published content and community management activities comply with L'Oréal's global corporate strategy and brand guidelines. Responsibilities include leading commercial negotiations with agencies and digital service providers, managing contract renewals, optimizing service costs, negotiating Service Level Agreements (SLAs), and ensuring agency performance aligns with business objectives. The role safeguards and continuously improves consumer care KPIs including Average Response Time (ART), First Contact Resolution (FCR), Customer Satisfaction Score (CSAT), response quality, and resolution effectiveness across all consumer communication channels. The CX & Platforms Manager establishes onboarding programs and continuous upskilling initiatives for customer care agents to deliver premium, brand-aligned consumer experiences while managing customer support technology platforms including live chat solutions, AI chatbots, WhatsApp Business API, ticket management platforms, Sprinklr, and Salesforce Service Cloud. The role designs and implements conversational automation strategies and automated workflows to resolve routine customer inquiries efficiently while enabling human agents to focus on personalized consulting and sales conversion opportunities. The position serves as the primary administrator and security gatekeeper for enterprise digital platforms including Cerby for social account security and credential management, Opera for internal digital and media tracking and compliance, and Sprinklr for social listening, publishing, and customer care. Responsibilities include managing user access, permissions, onboarding, offboarding, identity governance, credential management, access control, platform security, and security protocol enforcement across brand teams and agency partners. The role acts as the Digital Audit Champion by serving as the primary point of contact for digital compliance, governance, and security audits while proactively identifying security gaps, mitigating risks, addressing vulnerabilities, and ensuring 100% closure of all digital audit findings across brands, functions, and digital platforms. Additional responsibilities include designing, organizing, and delivering training programs to marketing, digital, and brand teams to strengthen digital platform capabilities, improve adoption of regional digital tools, promote best practices, and foster a digitally mature organization. Success is measured through consumer care metrics including Average Response Time (ART), First Contact Resolution (FCR), Customer Satisfaction Score (CSAT), agency performance scorecards, budget optimization, successful commercial negotiations, 100% resolution of digital audit findings, zero security breaches or unauthorized access incidents, and increased adoption of key platforms including Sprinklr, Cerby, and Opera. Candidates should possess hands-on expertise with Sprinklr, Cerby, Opera, Salesforce Marketing Cloud, Salesforce Service Cloud, web analytics platforms, social media governance, customer experience management, customer support technologies, digital compliance, digital security, access management, data privacy, agency management, vendor management, SLA management, and digital platform administration. Strong experience managing agencies, negotiating vendor contracts, enforcing digital governance, maintaining compliance, delivering technical training, and translating complex digital technologies into actionable guidance for non-technical stakeholders is required.