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by Private Network in Project Management

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by First Abu Dhabi Bank in Banking & Financial Services

The Head of NHL Services Delivery is responsible for leading, supervising, managing, and controlling the end-to-end delivery of NHL core operations, including Credit Administration (CAD), Credit Control, Payments, Reconciliations, and Collections, ensuring operational excellence, regulatory compliance, business continuity, and superior customer service across the organization. The role oversees day-to-day operational activities, operational controls, service delivery standards, team capability development, and strategic execution while driving continuous improvement initiatives. The position leverages operational and technical expertise to optimize workflows, improve efficiency, and support business growth by contributing to NHL strategy and operational planning. Responsibilities include managing operational risk, ensuring compliance with CBUAE and ADHA policies and regulations, maintaining operational documentation, overseeing payment processing, repayment setup, mortgage transactions, reconciliations, customer transactions, collections, delinquency management, budgeting support, audit management, inter-department and inter-bank coordination, and operational governance. The role is also accountable for identifying and managing material risks associated with new or complex products, sponsoring core systems and technology enhancements, fostering a risk-based culture, building high-performing teams through performance management and succession planning, collaborating with government entities such as ADHA, and implementing operational excellence initiatives that improve productivity, customer satisfaction, profitability, and organizational performance.

by Qiddiya Investment Company in Procurement & Purchasing

The Assistant Manager – Technology Procurement is responsible for managing the complete end-to-end procurement lifecycle for technology-related goods and services while supporting organizational business objectives through strategic sourcing, supplier management, commercial negotiations, procurement governance, and cost optimization. The role partners closely with internal business stakeholders to understand procurement requirements, develop sourcing strategies, manage competitive sourcing events including RFIs, RFPs, RFQs, bid evaluations, supplier selection, and commercial negotiations, and ensure procurement activities deliver cost-effective commercial outcomes. The position oversees the procurement of IT hardware, software, cloud services, SaaS solutions, cybersecurity solutions, telecommunications services, and IT professional services while coordinating contract reviews with Legal, Finance, and relevant stakeholders. The role is responsible for maintaining strategic supplier relationships, monitoring supplier performance against SLAs, KPIs, and contractual obligations, ensuring compliance with procurement policies, governance frameworks, and applicable regulations, supporting budgeting, spend analysis, procurement reporting, market benchmarking, purchase orders, invoice resolution, and budget tracking. The position also requires maintaining knowledge of software licensing models, cloud procurement practices, technology market trends, supplier innovations, ERP procurement systems including SAP Ariba, Oracle, and Coupa, and procurement best practices while continuously identifying opportunities for value creation, process improvement, and procurement optimization.

by Citi UAE in Banking & Financial Services

The Liquidity Management Services (LMS) Product Manager – Middle East and Pakistan (MEP) is responsible for driving the end-to-end product management agenda across the MEP region, including the UAE, Bahrain, Qatar, Kuwait, and Pakistan. The role owns the complete product lifecycle for Citi's Liquidity Management Services product suite, including Product Strategy, Product Definition, Product Development, Product Execution, Product Backlog Management, Business Requirements, User Story prioritization, Business Process Management, Risk Management, Risk & Controls, and Regulatory Compliance. Working closely with the MEA LMS Head, the role partners with Sales, Technology, Operations, Compliance, and Risk & Controls teams to identify market opportunities, address evolving client needs, enhance existing products, launch new capabilities, and ensure all products comply with local regulations and regulatory reporting obligations across the region. The position manages the LMS product pillars including Deposits & Investments (D&I), Global Liquidity and Cash Concentration (GLCC), and Balance Sheet Management (BSM), while driving revenue growth, profitability, product competitiveness, customer experience, pricing strategy, product governance, documentation, policies, procedures, and product controls. The role also represents customer requirements, supports Agile software delivery transformation, promotes Continuous Delivery practices, provides product expertise to internal stakeholders and clients, manages product risks including legal, credit, documentation, and regulatory risks, and ensures Citi's products remain competitive across the Middle East and Pakistan financial services market.

by First Abu Dhabi Bank in Banking & Financial Services

The VP, Digital Product - NHL is responsible for leading the end-to-end ownership, strategy, development, execution, and continuous enhancement of one or more digital products within the Client Digital Unit. The role drives the delivery of user-centric digital products that improve customer and employee experiences while generating measurable business value. The position translates business strategies into execution-ready product initiatives, manages Agile product teams, prioritizes and maintains the product backlog, defines and evolves product roadmaps, oversees experimentation and 'test and learn' initiatives, establishes and monitors KPIs, and ensures alignment with organizational value streams and business objectives. The role acts as the voice of the customer by gathering feedback, defining acceptance criteria, validating product outcomes, and ensuring solutions address real business problems. It collaborates closely with cross-functional stakeholders, Circle Leads, technology teams, and business units to remove delivery roadblocks, promote continuous improvement, and share best practices across teams. The position requires expertise in Digitization, Digital Project Delivery, Mobile/Online UI/UX, Agile methodologies, Business Requirements, Technical Implementation, Digital Banking, Product Lifecycle Management, Product Backlog Management, Product Roadmap development, experimentation, KPI management, and customer-centric product design. Experience with Housing Programmes of the UAE, particularly Abu Dhabi, and knowledge of Core Banking Systems are considered advantageous.

by Turner & Townsend in Real Estate Development & Property Management

The QAQC Manager is responsible for leading and managing Quality Assurance (QA) and Quality Control (QC) activities across multiple projects within a programme, ensuring quality excellence throughout the complete project lifecycle from early-stage development support, pre-construction, construction, commissioning, and final handover to operations. The role is accountable for establishing, implementing, monitoring, and continuously improving quality management processes that comply with customer requirements, statutory obligations, regulatory requirements, ISO requirements, API requirements, and organizational quality policies. The position coordinates project teams consisting of internal stakeholders, external consultants, contractors, and service providers to ensure consistent quality performance across all project phases. The QAQC Manager oversees quality reporting, project status updates, quality meetings, project documentation, project tracking, contract management, safety management, and risk management while supporting procurement activities during tendering processes for small works packages and collaborating with technical design teams to finalize project designs. The role develops and maintains Quality Control procedures, identifies and mitigates quality risks, authorizes corrective and preventive actions to eliminate non-compliance, ensures project quality policies are communicated and understood by all personnel, and drives continuous quality improvement throughout complex high-rise tower developments. The position requires extensive experience delivering projects in complex environments, applying innovative quality management solutions, utilizing Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Project (or equivalent), AutoCAD, SharePoint, and internal project management tools to ensure successful project delivery and compliance with all quality standards.

by Private Network in Accounting & Auditing

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by Citi UAE in Banking & Financial Services

The Client Manager is a client-facing banking professional within Citi's Institutional Banking and Corporate Banking business responsible for delivering seamless execution across client onboarding, implementation, service coordination, relationship support, credit management, and Know Your Customer (KYC) ownership. The role serves as the primary coordination point between clients and multiple internal partners to ensure operational efficiency, regulatory compliance, high-quality client service, and effective relationship management. The position supports Subsidiary Account Managers (SAMs), Regional Account Managers (RAMs), and Parent Account Managers (PAMs) in origination activities by understanding client business drivers, maintaining professional client relationships, identifying low-complexity business opportunities, contributing to account planning initiatives, wallet sizing exercises, corridor strategies, and product campaigns. The role manages end-to-end client onboarding by initiating CRM requests, coordinating implementation activities, overseeing client documentation, facilitating client training, conducting post-implementation follow-up, and ensuring successful client transitions. The Client Manager oversees credit management activities by coordinating credit requests with internal stakeholders, monitoring credit facilities and utilization, identifying credit exceptions, and escalating issues appropriately. As the designated KYC owner for an assigned portfolio, the role is accountable for completing, maintaining, and regularly updating accurate client profiles while ensuring adherence to Know Your Customer (KYC), Anti-Money Laundering (AML), regulatory requirements, Citi policies, applicable laws, internal controls, and governance standards. The position acts as the first point of contact for client service coordination by managing operational activities, resolving client escalations, tracking customer feedback, supporting operational workflows, assessing business risks, safeguarding Citigroup's reputation, protecting client assets, escalating control issues transparently, and maintaining the highest standards of regulatory compliance, operational excellence, ethical conduct, and client service delivery.

by Abu Dhabi Commercial Bank (ADCB) in Banking & Financial Services

The Regional Head – UAE Branches is responsible for providing strategic and operational leadership across a portfolio of full-service retail banking branches within the UAE, ensuring the achievement of business growth, operational excellence, customer satisfaction, regulatory compliance, and people development objectives. Operating within ADCB's Retail Banking Group (RBG), the role supports retail and micro-business customers through conventional and Shari’ah compliant banking solutions while driving digital innovation and delivering best-in-class customer service. The position owns the overall regional branch performance by developing and executing area-wide sales strategies, achieving revenue and business growth targets, maximizing cross-selling opportunities, improving customer retention, and working closely with product managers to enhance product competitiveness. The role oversees branch operational excellence by ensuring compliance with audit, operational risk, security, fraud prevention, regulatory, and governance requirements while monitoring daily branch operations, lending activities, customer service standards, operational controls, and exception reporting. The Regional Head monitors Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), customer complaints, fraud incidents, operational losses, and regulatory matters, ensuring timely resolution and escalation of significant issues to the Head of Branch Network. The role builds and maintains strategic relationships with internal stakeholders, product and segment teams, operational support functions, external agencies, regulators, and clients to strengthen service delivery and business performance. Additionally, the position is accountable for people leadership, workforce planning, performance management, employee engagement, coaching, succession planning, budget management, financial performance monitoring, policy enhancement, process optimization, organizational change initiatives, continuous improvement, customer experience excellence, implementation of ADCB Service Standards, and ensuring all branch operations consistently align with organizational objectives, governance frameworks, compliance standards, and the Bank's commitment to innovation and operational excellence.

by First Abu Dhabi Bank in Banking & Financial Services

The AVP & Lead, Recovery is responsible for directly managing distressed assets and vulnerable customer accounts within the Bank's discretionary lending portfolio across domestic operations while maintaining oversight of international locations managing distressed assets to ensure efficient and effective recovery performance. The role focuses on maximizing collections, reducing provisions, improving Profit & Loss (P&L), minimizing flow rates into higher delinquency buckets, and achieving financial recovery targets. The position leads recovery strategy by developing and implementing restructuring, rescheduling, settlement, workout, and write-off solutions while ensuring customers experiencing financial hardship receive fair treatment through professional Credit Counselling services. The role provides financial counselling to customers, evaluates individual financial circumstances, recommends suitable restructuring and settlement proposals, and negotiates complex recovery solutions for highly sensitive accounts. The position oversees portfolio management, collection strategy, distressed asset recovery, legal recovery actions, and turnaround initiatives while ensuring compliance with the Bank's Code of Conduct, regulatory requirements, KYC and AML obligations. Responsibilities include leading restructuring negotiations, evaluating restructuring and write-off proposals for management approval, coordinating legal proceedings where necessary, monitoring international recovery portfolios, and collaborating with Credit, CAD, Paralegal teams, law enforcement agencies, external legal counsel, and international regions. The role establishes and manages recovery infrastructure by appointing external collection agencies locally and internationally, overseeing collection operations, monitoring predictive dialer, preview dialer, voice blast campaigns, and SMS campaigns targeting delinquent mortgage customers, reducing delinquency flow rates, improving cash recoveries, minimizing complaint rates, ensuring audit readiness, maintaining low audit risk ratings, implementing capacity planning and workload balancing, supervising front-end collection teams, resolving customer escalations, and ensuring all recovery activities comply with legal, regulatory, compliance, KYC, and Anti Money Laundering (AML) requirements while supporting the Bank's financial performance objectives.