Lead - Account Management - Business Banking Proposition
by Mashreq in Banking & Financial Services
The role oversees end-to-end account management within a Business Banking Proposition, ensuring delivery of FER and financial KPIs, executing welcome calls and regular service calls, scoping and nurturing accounts to grow profitability, and generating FX, Trade (including LC), Bank Guarantees, Insurance, and Investment revenue while maintaining agreed portfolio funding rates. It requires maintaining portfolio quality through timely updates of KYC, TL, AML, FP&I and governance adherence, as well as full compliance with regulatory requirements related to rates, schedules, documentation, and transactional inquiries. The mandate includes ensuring superior customer service, conducting conference calls with product advisors for high-potential clients, activating dormant accounts, and monitoring key service performance indicators. Operating within bank SOPs, priority banking standards, and governance frameworks, the job involves awareness of FX markets, global financial markets, trade and working capital offerings, and collaboration with branches, SME central teams, compliance, and governance units. Problem-solving responsibilities include SME first-point issue resolution, root cause analysis, reversal of charges through ADM, handling account maintenance and cheque book issuance, deviation recommendations, FX rate provision, and operational risk management through active reporting, analysis, and monitoring. The role requires reviewing customer relationships, bank policies, and financial objectives to inform decisions, ensuring adherence to operational boundaries, and contributing to enhancements in layout, design, customer satisfaction, and revenue generation.